Shipping policy

Shipping Policy

At eMarketUk, we aim to provide a reliable, transparent, and efficient delivery service for all customers across the United Kingdom and selected international destinations. Please read our shipping policy carefully before placing an order.

Order Processing Times

All orders are typically processed within 1–3 working days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next available working day.

During busy periods, seasonal sales, or public holidays, processing times may be slightly extended. If significant delays occur, we will contact you using the email address provided at checkout.

Shipping Methods

We use trusted UK courier and postal services including:

  • Royal Mail
  • Evri
  • DPD
  • UPS
  • DHL
  • Other reputable delivery partners where appropriate

Shipping services are selected based on item size, weight, destination, and value to ensure safe and cost-effective delivery.

UK Delivery

Estimated delivery times within the United Kingdom are:

  • Standard Delivery: 3–7 working days
  • Tracked Delivery: 2–4 working days
  • Express Delivery (where available): 1–2 working days

Delivery estimates are provided as guidance only and are not guaranteed unless explicitly stated.

International Shipping

We currently do not offer international shipping. If you find a product you would like to have shipped internationally, please do feel free to contact us prior to making any purchases.

Shipping Costs

Thankfully, we are able to offer the perfect solution to shipping. it is free. :) 

Tracking Information

Where available, tracking details will be provided via email once your order has been dispatched. Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where required.

Packaging

We take care to package all items securely to minimise the risk of damage during transit. Many of our products are vintage, collectable, pre-owned, or one-of-a-kind items, and additional protective packaging may be used where necessary.

We also aim to reuse and recycle packaging materials whenever possible as part of our commitment to reducing environmental waste.

Lost, Delayed, or Damaged Parcels

If your parcel arrives damaged, delayed, or appears to be lost, please contact us as soon as possible with:

  • Your order number
  • Photographs of any damage (if applicable)
  • Any relevant delivery information

We will work with the courier and customer to resolve the issue fairly and promptly in accordance with UK consumer protection laws.

Incorrect Addresses

Customers are responsible for ensuring delivery information is accurate at checkout. We cannot accept responsibility for delays or losses caused by incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address or failed delivery attempts, additional postage charges may apply before the item can be resent.

Undelivered or Unclaimed Items

If a parcel is returned to us after failed delivery attempts or because it was not collected from a delivery point, we reserve the right to deduct the original shipping costs from any refund issued.

Digital Products

Where applicable, digital products or downloadable content will be delivered electronically and are not subject to physical shipping policies.

Consumer Rights

This shipping policy operates alongside your rights under UK consumer legislation, including:

  • The Consumer Rights Act 2015
  • The Consumer Contracts Regulations 2013
  • Applicable Shopify policies and payment processing standards

Nothing within this policy affects your statutory rights.

Contact Us

If you have any shipping-related questions, please contact our customer support team through our website contact form or official support email, and we will be happy to assist you.